1. Who is responsible for your information?
Victoria Clark, trading as Create Dental Collective, is the data controller for the personal information described in this notice.
Contact: hello@createdentalcollective.com
Location: Brighton, United Kingdom
2. Information we may collect
We may collect your name, job title, practice or business name, email address, telephone number and any information you choose to include when you contact us. If you become a client, we may also process information needed to prepare proposals, deliver services, manage the relationship, issue invoices and keep appropriate business records.
Please do not send patient-identifiable information or special category data through a general website or email enquiry.
3. How we use personal information
We use personal information to respond to enquiries, arrange discovery calls, prepare proposals, provide requested services, manage client relationships, maintain business and financial records, improve our services, protect the website and meet legal obligations.
If you request a free guide, we record your name, practice and email address to fulfil and manage that request. We send email updates about our training, resources and services only if you choose the separate optional sign-up. You can withdraw this consent at any time by contacting us or using the unsubscribe option in our emails.
4. Our lawful bases
Depending on the circumstances, we process information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation or for our legitimate interests in responding to enquiries, operating and developing the business and protecting our legal rights. Where consent is the appropriate basis, you may withdraw it at any time.
5. Who we share information with
Information may be shared only where necessary with trusted service providers supporting email, document storage, website hosting, accounting and professional advice. Website enquiries are processed by Formspree, which securely transmits the information submitted through our contact form to us. You can read the Formspree privacy policy for more information.
Information may also be disclosed where required by law or to establish, exercise or defend legal claims. We do not sell personal information.
6. International transfers
Some technology providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual protections.
7. How long we keep information
General enquiries that do not lead to work are normally kept for up to 24 months so we can respond and maintain an appropriate record of the conversation. Client, contract and financial records may be retained for up to seven years after the end of the relationship where required for legal, tax or business-record purposes. Information may be kept longer where necessary for a legal claim or regulatory requirement.
8. Your rights
Depending on the circumstances, you may have rights to access, correct or erase your information, restrict or object to its use, receive certain information in a portable format and withdraw consent. To make a request, email hello@createdentalcollective.com.
9. Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint for current guidance.
10. Changes to this notice
We may update this privacy policy when our services, technology or legal obligations change. The latest version will always appear on this page.